The stakeholder empathy map is one of the most useful tools in the stakeholder cards and canvases as it allows a deep dive into stakeholder motivations.
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The stakeholder empathy map is one of the most useful tools in the stakeholder cards and canvases as it allows a deep dive into stakeholder motivations, communication styles, empathy tools, metrics and communication preferences. It would primarily be used for powerful and high interest stakeholders.
| Area | Description | Links To |
|---|---|---|
| Personal Details | Persona Card (used for stakeholder type) | |
| Goal(s) | Stakeholder Initiatives, OKRs | |
| See, Say, Do, Hear | Mapping to describe the stakeholder and what surrounds | Customer Journey (used for stakeholder journey) |
| Engage | Communication Strategy Card | |
| Pains, Gains, Decision Making | SCARF |